Scott A Mackay
3051 Wendy Lane
Marietta, GA 30062-1451
Cell: 678-778-3471

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Qualification Summary

I am a Business Process Engineer with 20+ years of experience. My expertise is in defining of Business Requirements for software projects. I have worked as a Business Analyst, Requirements Writer, Team Lead, Project Manager, Trainer, and Facilities Process Engineer. I am industry neutral and do well with large reverse engineering or build-from-scratch applications. I do best in a high performance, low bureaucracy team environment where deployable well commented working code in the fastest time to market is the preferred mindset (agile methodology).

Significant Skills

  • Developing Software Requirements Specifications
  • Process Flowcharting and Modeling
  • Creating Use Case Models and Use Cases
  • Creation of Procedures, Work Instructions and Technical Manuals
  • Training Course Development and User Training
  • Contract Compliance Auditing
  • Cost Accounting and Capital Planning
  • PERT, Gantt, CPM Planning and Reporting
  • Cost Trade Studies and Proposals
  • Time Studies and identification of Productivity Improvements
  • Value Analysis and identification of Producibility Improvements
  • Production and Inventory Control Techniques (Kanban & Pull Approaches)
  • Facility Layout and Work Station Design

Work History


Daugherty Business Solutions, Atlanta GA

1/2015 to present

Business Architect/Manager responsible for developing client requirements. This includes Project Vision, Use Case Surveys and Models, and Use Cases developed through client interviews and Joint Application Development (JAD) sessions.



CSC, Atlanta GA

7/2000 to 12/2014

Sr. Business Analyst responsible for developing client requirements. This includes Project Vision, Use Case Surveys and Models, and Use Cases developed through client interviews and Joint Application Development (JAD) sessions. Also mentored new employees and developed training courses. Traveled to client sites and development centers in Canada, India, Indonesia and Vietnam. Client projects have included, Visualization Tools for Petroleum Extraction Processes, Business Intelligence Dashboards for Ore/Diamond Mining, Tax Preparation Software, Prescription Drug Databases, Home Construction Estimation & Sales Tools, Time Charging & Resource Planning Tools, K12 Medicaid Claims Tracking, Stock Investment Industry Learning Management Tools, Petroleum Pipeline & Storage Vessel Reliability Prediction Tools, Special Education Curriculum Planning Tool, General Industry Learning Management Tools, Employee Time Charging & Skills Inventory Tools, Hotel & Restaurant Management Applications, and Work Crew Dispatching Systems


Iconixx, Alpharetta GA

4/1999 to

Director of Infrastructure responsible for business processes and procedures related to recruiting/staffing of technical personnel. Grew recruiting department and automated job posting and candidate tracking. Conducted job fairs and performed off-site candidate screenings. Researched infrastructure needs to recommend best cost solutions for connectivity to corporate based server systems.


Boeing, Duluth, GA
(formerly Rockwell)


Program Administrator performing production planning and start up for an opto-electronic aircraft counter measure device (DIRCM). Later, moved to support the full life cycle development of the Army's Small Low-Cost Interceptor Device (SLID). Also supported the manufacturing development phase for the United Kingdom’s Brimstone Missile and Launcher. Work included establishing operating budgets ($80M), tracking of cost and schedule progress, staffing for initial production, identifying problems and assuring prompt resolution, developing and conducting customer training, supporting proposals for additional products. Also, developed site Intranet to improve self-access to project data and site policies (this grew to be called the largest corporate intranet in existence at the time).


Rockwell, Duluth GA


Program Administrator performing budgeting, schedule planning and manufacturing program management for the US Air Force's GBU-15 and AGM-130 Smart Bomb programs. Later supported the Mid-Course Guidance (MCG) upgrade program for the AGM-130 Smart Bomb and upgrade program for the Egyptian Air Force (Peace Anubis). Duties included establishing and monitoring the program schedule, budget and quality performance, implementation of corrective changes as needed and coordinating development and submittal of proposals for new projects. Also led process improvement teams as needed and managed several of the major subcontractors. In 1990, headed the manufacturing planning and proposal team for the US DoD's Brilliant Pebbles Concept Development Program (part of the "Star Wars" initiatives) for it's six month duration. Also, implemented email and file sharing to improve communication (it was new technology then).




Rockwell, Duluth GA


Manager of Manufacturing Engineering. Staffed and managed a team for on-going production support and the facilitization for the US Air Force's GBU-15 Smart Bomb production. Later managed the start up for AGM-130 Smart Bombs. Also, developed manufacturing inputs for proposals and supported negotiations with the US Air Force and with the major subcontractors. Duties also included maintaining the process quality control metrics (statistical quality control).


Rockwell, Duluth GA
(formerly Collins Radio)


Process Engineer supported facilitization for a new building in Duluth GA that later built US Air Force TACAN radios, DoD GPS receivers, and US Army AGM-114 Hellfire missiles. Specified process equipment, supported procurement, installation and check out. Developed manufacturing processes and work instructions. Established performance metrics and identified process improvements. Managed the continuous process improvement program.


Universal Instruments, Binghamton NY


Field Service Engineer for New England and Eastern Canada performing installations, customer training, and repair support for automated high-speed assembly equipment (robotics) used for fabrication of electronic circuit boards. Also, provided back-up support to Europe.


Raytheon, Andover MA


Started as Assembly Technician fabricating harnesses and control systems for the DoD's Missile Systems Radar (Pave Paws) and later worked on fabrication of the US Army's Hawk missile system's Command and Control Battery. After two years moved to Quality Assurance to test circuit cards, harnesses, amplifiers, servo and power systems as a Test Technician for the Hawk System High Powered Illuminator (HPI) Radar. One year later moved to position of Electronic Technician programming and maintaining automated assembly equipment (robotics).



Associates Degree - Industrial Engineering

Southern College of Technology

Marietta, GA


Bachelors Degree - Industrial Engineering (with Management Emphasis)

Southern Polytechnic State University

Marietta, GA